Notes on Knowledge Management

What is Knowledge?

Data represents a fact or statement of event without relation to other things.

Ex: Apple fell from the tree

Information: when there is a relation ship in data like casue and effect then it is Information.

Ex: Apple is ripen therefore it fell on the ground.

Knowledge represents a pattern that connects and generally provides a high level of predictability as to what is described or what will happen next.

Ex: Since apple is ripe and earth has gravitational force apple fell on the ground.

Wisdom embodies more of an understanding of fundamental principles embodied within the knowledge that are essentially the basis for the knowledge being what it is. Wisdom is essentially systemic.

Ex: Apple fell on the ground. The wisdom embodies what is gravitational force, why gravitational force, etc.


what is Knowledge Management?

Knowledge Management is process of managing wisdom of operations, techniques available in the organization.

Why knowledge Management is required?
As per resource based view theory of management, knowledge is one of the competitive advantage a firm has.

What are types of Knowledge?

Intellectual capital theory suggests that there are three types of knowledge in an Organization.

1.Human capital: Knowledge possessed by Individual

2.Social capital: Knowledge possessed thru social Interactions

3.Organizational capital: Knowledge in the manuals, procedures



What are the concepts of Knowledge reside in an organization?

Explicit Knowledge: It is the Knowledge which is available in Manuals, Document Libraries etc.

Tacit Knowledge: It is the knowledge which is acquired through experience.


what companies do on Knowledge Management?
A company can follow two strategies for Knowledge Management

Strategy1:Codification strategy

It is codifying or document in the knowledge available in the Organization. This done throug
1.Document Libraries/Data ware Houses
2.Intranet
3.Operating Manuals
4.Decision supporting systems
It improves the Human capital and Organizational Capital

Strategy 2:Personalisation strategy

knowledge is closely tied to the person who has developed it and is shared mainly through direct person-to-person contacts.

1. Communities of Practice Ex: professional forums such as cite hr
2. Using of Group wares, emails
3.Mapping sources of internal expertise by, for example, producing ‘expert yellow
pages’ and directories of communities.